Refund policy

Refund and Return Policy

Updated November 12, 2026

Our 30-day return guarantee

Enjoy your ORNAXMENT decorations at home with a 30-day return guarantee from the delivery date. If you are not satisfied for any reason, email support@ornaxment.com with your order number and we will refund the full purchase price.

How it works

1. Email us within 30 days of delivery with your order number and the reason.
2. We reply within one business day with your options. Depending on the item and the reason, we may ask you to return the product to the address we provide, or we may let you keep it.
3. When a return is requested, we refund within 5 business days of the carrier scanning your return. Return shipping is at your cost unless the return is due to our error, a defect or damage.

Defective or damaged items

Send us a photo of the item and the packaging. We ship a free replacement or refund you in full, no return required.

Wrong item received

We send the correct item at our cost and provide a prepaid label for the wrong one.

Cancellations

You can cancel for a full refund at any time before your order ships. After shipment, the guarantee above applies.

Refund timing

Refunds go back to your original payment method and appear within 5 to 10 business days depending on your bank. If a refund has not appeared after 10 business days, contact your bank first, then us.

Exchanges

We are happy to arrange an exchange for another available design or set. Email us and we will arrange it.

Disputes

Please contact us before opening a chargeback with your bank. We resolve every request within one business day, and a chargeback pauses our ability to refund you directly.

Contact

ONECAB LLC, 8206 Louisiana Blvd NE, Ste A 5135, Albuquerque, NM 87113, United States. Email support@ornaxment.com.